Customer Service | substance for FASHION CONSCIOUS PEOPLE
Returns are hassle free. If, for any reason, you are not satisfied you may return your purchase. Returns made within 30 days of the purchase, unworn and with tags still on, can receive a full refund. Returns made within 60 days can be exchanged or receive a store credit. Sale priced merchandise can only be exchanged within a 30 day period. We reserve the right to deny refunds for products that have been used or worn.
If you would like to return or exchange your purchase and do not plan to visit our store, simply ship it back to us, and be sure to include a copy of your receipt with a quick note detailing the reason for your return. Please note the product must be returned in original condition. Returns should be postmarked no more than 30 days from the original ship date. Shipping and handling is non-refundable unless an error was made or your item(s) were damaged in shipping.
Please ship returns to:
ATTN: Returns Dept.
783 N. High St.
Columbus, OH 43215
$9.95 Standard Delivery. You will receive your purchase via UPS within 7-10 business days of when your order is placed. We currently only ship to addresses within the United States.
Standard shipping is complimentary on orders over $150.
$49.95 Express Delivery. Express delivery orders placed before noon ship the day the order is placed. All express orders placed after noon will ship the following business day.
Free In-Store Pickup. If you live locally or will be visiting the Columbus area, and you would like to pick up your order during normal business hours, we will hold your purchase for you and waive the shipping fee.
Do you have a specific question about an item or your order? Please feel free to contact us at firstname.lastname@example.org, or by phone at 614.299.2910.
You can shop at shopsubstance.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including: